Refund policy

Everything we sell is printed to order and finished by hand. If something isn't right, we want to fix it.

30-day breakage guarantee

If a print breaks in normal use within 30 days of delivery, contact us with your order number and a photo and we'll reprint it free.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number and a photo, and we'll make it right.

Returns

You can request a return within 7 days of receiving your item. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, and you'll need your order number or proof of purchase.

To start a return, contact us. If your return is accepted, we'll email you instructions on how and where to send it. Items sent back without first requesting a return can't be accepted.

Items that can't be returned

Custom orders and personalized items, sale items, and gift cards can't be returned. The breakage guarantee and our damaged-item promise above still apply to them.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. As above, the item must be unused, in the same condition you received it, and in its original packaging, with your order number or proof of purchase.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us.